Scarborough Eye Associates

Terrible customer service and business in general. They are impossible to reach by phone, do not return voicemail messages, they were supposed to send in a referral for me by fax, but never did. Even a simple procedure can end up taking a year or longer to wait for because of the communication. The doctor who owns the business comes in late every day. Both my mother and I have had a couple of appointments there each, and every time we have had to wait a minimum of 30 minutes to an hour, even though we were the "first" appointment of the day, only to see the doctor strolling in at his leisure much later than the actual opening time. While waiting outside in line, I spoke with 5 other people who were all scheduled with the same doctor for the exact same appointment time! Not sure how that works! I have also asked the receptionists as I was waiting if the doctor was in yet, and have been told something along the lines of, "no he hasn't arrived yet". I suppose as a "doctor" his time is more important than the general population (eye roll). If you have the option of going someplace else, I would advise you to save your time, energy, and self-respect...and yes, go someplace else! I think this was an inherited practice, and cannot speak to how it was run before but as far as my and my mother's experience goes, this year 2021, it has been terrible! Unfortunately, the other's waiting in line with us, shared similar experiences.