KnowRoaming
KnowRoaming – Company in Toronto, ON – 90 Eglinton Avenue East, Toronto, Ontario. Read verified and trustworthy customer reviews for KnowRoaming or write your own review.
Contact Info
| Categories: | Companies in Toronto, Companies in Ontario |
| Province: | Ontario |
| City: | Toronto, ON |
| Postal code: | M4P |
| Address: | 90 Eglinton Avenue East, Toronto, ON, M4P |
| Phone Number: | (888) 357-7347 |
| Website: | http://knowroaming.com/ |
| Suggest an Update |
Opening Hours
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
KnowRoaming Reviews
Customer ratings and consumer reports on KnowRoaming – company in Toronto, ON.
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October 07, 2018 by Chris
★ ★ ☆ ☆ ☆
KnowRoaming goes 0 for 5 in Norway Based on good reviews I bought KR Global SIMs for myself and my wife for a recent trip to Norway. Our daughter and son-in law, who accompanied us on the trip, also got KR global SIMs on my recommendation. My sister in-law did the same for her own separate trip to Norway. The executive summary is that while data and SMS worked for everyone, voice calling didn’t work for anyone, despite continuous efforts from tech support. When I first got the SIMs I installed them in both my phone and my wife’s to try them out while still in the U.S. Everything functioned seamlessly, exactly as expected. Text, data, and voice in and out worked exactly as advertised. I put our regular SIMs back in, confident that our phones would work fine in Norway. My sister-in-law took her trip to Norway first. She could not make voice calls, despite repeated exchanges with tech support by e-mail. Finally in desperation after 10 days of frustration, she put her ATT SIM back in, and and signed up for their $10/day deal to get her entire ATT voice/data package while traveling. It worked flawlessly. Her report was discouraging, but I hoped it was due to some kind of pilot error on her part (she is admittedly not very tech savvy), or the fact that she was using an iPhone (our phones are four different Android models). When our party got to Norway voice calling didn’t work on any of our phones. My son in-law didn’t really care because he has Google Voice service, so all of his calls go through the internet. But the rest of us were stuck. Calls out all failed, with a message saying the number was not in service (sometimes in Norwegian, sometimes in English). Most importantly we couldn’t call each other using our KR US numbers. We limped by with texts. I exchanged 17-mails with tech support (which was very responsive) trying to make voice work. We changed every conceivable setting numerous times: Callback on or off, 3G instead of LTE, different networks, different profiles, etc. Occasionally we could call a recorded weather number in the US, but ironically never our own KR US numbers, so we couldn’t call each other. We finally got voice working on my and my wife’s phones after 3 days, and I heaved a sigh of relief. We were in Flam at the time. The next day we went on to Bergen, and everything went in the dumper again. Throughout the remaining 11 days of the trip, voice calling never worked. I lost count of the emails I exchanged with tech support. Three days before our flight home, tech support gave up and “escalated” our problem to the network people at KR. I thought “better late than never!” They said they would send me an e-mail when the problem was sorted out. I never heard from them again. That was 26 days ago. I’m sure they’re still working diligently on the problem …
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